Dography Support
Help for Dography, the app that turns dog photos you take or select into a growth album and photo cards.
What to Include When Contacting Us
- Your iPhone model and iOS version
- Your Dography app version
- The screen where the issue occurred and the steps that led to it
- Any error message displayed
Do not send passwords or payment information. We also recommend that you do not attach original photos unless they are essential for investigating the issue.
Frequently Asked Questions
When are photos added to the app?
Photos are added to your growth album only when you tap the capture button or explicitly select photos from your photo library. Dography does not automatically take or save photos during playtime.
A photo I selected was not added.
Dography may perform on-device technical quality checks, such as checking whether a dog is visible and whether the photo is clear. Choose a bright, steady photo and make sure your dog is sufficiently visible in the frame. Photos that are not added and temporary files created during processing are deleted after processing.
The camera or photo picker is not working.
Check camera and photo permissions in the Dography section of iOS Settings. If permission is denied or withdrawn, related capture, photo selection, and saving features may be limited.
When are photos or photo cards sent outside the app?
Content is exported outside the app only when you explicitly choose to save to Photos, export a photo card, create a ZIP backup, or open the iOS share sheet. Dography does not transmit photos or profiles to the operator’s servers.
What should I do before deleting the app or changing devices?
Export your entire growth album as a ZIP file and save important photos to Photos as well. The current version does not provide automatic iCloud synchronization or ZIP restoration.
How do I restore my Pro purchase?
Select Restore Purchases on the purchase screen and make sure you are using the same Apple Account used for the original purchase. Apple processes payments, so never send card details by email.
How do I delete a profile or photo?
You can delete profiles in profile settings and photos in the growth album. Deleting the app also removes its on-device app data.
Take Photos Safely
Do not force your dog to move or hold a specific pose, and do not startle your dog with a flash or loud sounds. Stop immediately if your dog appears uncomfortable or tired while you are taking photos.